Return of goods, withdrawal from the contract

In the case of a purchase contract concluded via remote communication means (electronic or telephone order) and the buyer is a consumer, they have the right to withdraw from this contract without giving any reason within fourteen days. The fourteen-day withdrawal period starts from the day following the day when the buyer or a third person designated by them (not the carrier contracted by the seller) takes over the goods.

For contracts concerning various goods ordered by the consumer in one order and delivered separately, the withdrawal period starts from the day when the buyer or a third person designated by them (not the carrier contracted by the seller) takes over the last delivery of the goods.

For contracts concerning the delivery of goods consisting of several items or parts, the withdrawal period starts from the day when the buyer or a third person designated by them (not the carrier contracted by the seller) takes over the last item or part of the goods.

For contracts on regular delivery of goods over a set period, the withdrawal period starts from the day when the buyer or a third person designated by them (not the carrier contracted by the seller) takes over the first delivery of goods.

In other cases, the withdrawal period starts from the day the purchase contract is concluded.

To exercise the right to withdraw from the contract, the buyer must inform NOMINAL27 s.r.o., ID: 25825577, address Bříza 117, 413 01 Bříza, crunchyfreeze.com, info@crunchyfreeze.com, through an unequivocal statement (e.g., a letter sent by postal service, fax, or email). The buyer may use the standard withdrawal form sent with the order confirmation or available for download on www.crunchyfreeze.com. The use of the standard form is not a condition for withdrawal.

If the buyer exercises their right to withdraw from the contract, the withdrawal period is considered maintained if they send the notification of withdrawal to NOMINAL27 s.r.o. within this period.

In the event of withdrawal from the contract, NOMINAL27 s.r.o. will return all payments received from the buyer, including delivery costs (except for additional costs resulting from the buyer's chosen delivery method other than the cheapest standard delivery method offered by NOMINAL27 s.r.o.), without undue delay and no later than 14 days from the day they were informed of the buyer's decision to withdraw from the contract. Refunds will be made using the same payment method used by the buyer for the initial transaction, unless the buyer explicitly agrees otherwise.

Upon withdrawal from the contract, the buyer is obliged under §1831(1) of the Civil Code to send or hand over to NOMINAL27 s.r.o. the goods received under the purchase contract without undue delay, no later than fourteen days from the withdrawal. If the buyer does not return the goods received or prove their dispatch to NOMINAL27 s.r.o., the seller is not obliged under §1832(4) of the Civil Code to return the received payments. The cost of returning goods (e.g., postage) upon withdrawal from the contract is borne by the buyer.

The buyer is required to send goods to NOMINAL27 s.r.o., ID: 25825577, Bříza 117, 413 01 Bříza. The buyer can also personally deliver the goods on weekdays from 09:00 to 16:00. The buyer should return the goods complete, with full documentation, undamaged, clean, preferably including the original packaging, in the condition and value in which they received the goods.

Under §1833 of the Civil Code, the consumer is liable to the entrepreneur only for the reduction in the value of the goods resulting from handling them in a way other than necessary to determine their nature and properties.

Section §1837 of the Civil Code stipulates cases where the consumer cannot withdraw from the contract, such as contracts:

  • For the delivery of goods modified according to the consumer's wishes or for their person,
  • For the delivery of perishable goods, as well as goods irreversibly mixed with other goods after delivery,
  • For the delivery of goods in sealed packaging that the consumer has removed and cannot be returned for hygiene reasons.

 

Refunds

The money will be refunded to the buyer within 14 days of withdrawal from the contract, but not before the consumer hands over the goods or proves that the goods have been sent to the seller.

In case of returning goods, the money will be sent to the buyer's account, the number of which must be provided in the accompanying letter of withdrawal from the purchase contract. However, the condition is the confirmation of receipt of the credit note. If the account number is not provided or the receipt of the credit note is not confirmed, the amount will be automatically available within the same period for use with another purchase or for cash pickup.